This is often caused by incorrect salt concentration or scale build-up on the electrodes. Check that the brine solution is mixed correctly (typically ~0.15–0.3% NaCl) and inspect the cell for scaling. A quick flush and cleaning cycle may be needed.

First, confirm that your water and salt supplies are flowing properly. Then check for blockages or airlocks in the brine line. Ensure the PLC is showing normal operation and hasn’t triggered a safety shutdown.

Reboot the system safely following the shutdown procedure. If the issue persists, record the error code and contact OmniLyte service. Many error codes relate to sensor misreads or simple software resets.

This can be caused by a shift in source water quality or calibration drift. Use your onboard sensors or portable pH meter to verify. Calibrate your pH probes regularly and confirm that any pH regulation settings haven’t been altered.

Inspect flow meters and input filters for clogs. Also verify that pumps are operating at the correct speed and that no valves are partially closed. Low output is often a sign of reduced flow, not a system fault.

We recommend routine servicing every 6 to 12 months, depending on usage and application. Regular maintenance helps prevent downtime, prolongs equipment lifespan, and ensures optimal disinfection performance.

In most cases, yes. While we specialize in OmniLyte systems, we’re happy to evaluate and potentially refurbish or upgrade compatible systems on a case-by-case basis.

Yes. Many of our systems include remote monitoring capabilities, allowing our technicians to diagnose and resolve issues quickly—often without a site visit.

You can reach out to our service team directly via the contact form on this page or call us. We’ll coordinate a visit or remote session based on your needs and system configuration.